Terms and Conditions

Terms of payment
• Payment in full must be received at least four weeks prior to the start date of the course.

• Payment to be made in U. S. dollars via wire bank transfer to: New England ESL, Bank of America, or through PayPal– see Enrollment Form for full account details.

• Bank charges are the student’s responsibility. The amount invoiced must be received in full. Any underpayment must be settled before the course starts.
• Cancellations or postponements can only be accepted by email, and it is the student’s responsibility to ensure that notification has been received. There is a cancellation fee of $250, and a postponement fee of $150. If you cancel before your arrival date we will make a full refund less the cancellation fee.

• Insurance against accident, illness, loss of property, theft or any accidental damage the student may cause to the property of others is the responsibility of the student, or legal guardian, and personal insurance is strongly recommended. New England ESL will not accept any responsibility for the injury or damage caused to a person or property during the stay. Please note that students under 18 years old must bring an authorization form for any doctor’s visit, or hospital care in case of emergency. This MUST be signed by their parents. An emergency contact number must be emailed to New England ESL prior to the student arriving.

General Information:
• New England ESL considers the choice of family to be more important than a specific town and reserves the right to change the area if there is no compatible family in the area chosen.

• New England ESL reserves the right at its absolute discretion to expel (without refund of fees) any student, in the case of theft, or any other criminal offence or persistent anti-social or unacceptable behavior and to have him returned home at his own expense.

• No problems can be considered or rectified unless reported to New England ESL before the end of the course and it is the responsibility of the student to contact New England ESL at once if there is a problem. No retrospective claims by the student against New England ESL are acceptable unless we are advised at the time of the stay.

• Enrollments are accepted on the understanding that the student and host family have no illness or infirmity which might adversely affect the success of the stay, and that any transmissible disease suffered by the student must be declared at the time of booking. We reserve the right to terminate the course without refund of fees if this condition is breached.

• Class hours missed because of student illness or absence during the course are forfeited and any recuperation of missed class time is at the sole discretion of the professor. Class hours not given because of host professor illness or unforeseen absence will be refunded on a pro rata basis.

• Arrivals at the host family’s home should normally be between 12:00 and 22:00 and must be no later than 23:00. Departure transfers before 07:00 will normally require a taxi and will not be undertaken by the host family. Departure on the last day must be no later than the student’s original arrival time on the first day.

Helpful Hints:
• We recommend that students allow a minimum of $100 per week for pocket money expenses during their stay.

• Once details of the host family have been received, the level assessment test included with these details should be completed and emailed to the host family. If the student’s level is intermediate or above they may like to phone their host professor before arrival.

• If an arrival transfer is requested, we must receive travel details as soon as possible (with an absolute minimum of one week before arrival) so that an arrival transfer can be arranged. When an arrival transfer has been requested we will automatically pass on details of the student’s arrival time to the host professor. If the student is making their own way to the host professor’s home, it is very important that they inform us in advance. The details of their arrival (name of airport and flight arrival time) so that we can pass this on to their host professor. Host professors’ are not obliged to wait at home all day if they have not been told of an approximate arrival time.

New England ESL 21 Everett Street, Sharon, MA 02067 USA Telephone 617-283-1987